Patient Rights Policy

Our Patient Rights Policy

As Kızılay Health Care, our priority is; To provide quality, safe and accessible health services in an environment where our patients can feel safe and respect patient rights. An informative text has been prepared so that our patients who apply to our health institutions can benefit from all their rights during the period they receive service and are protected from violations of rights.

1- The Right to Benefit from the Service in General

The patient has the right to benefit from health services in accordance with their needs, including activities to promote a healthy life and preventive health services within the framework of the principles of justice and equity. This right includes the obligations of all institutions and organizations providing health services and the personnel involved in health services to provide services in accordance with the principles of justice and equity.

2- Right to Information and Request Information

Informing covers the process from the moment the patient applies to the health institution until the completion of the treatment process and recovery.

Scope of Informing the Patient:

• Possible causes of the disease and how it will progress,
• By whom, where, how and how the medical intervention will be performed, and its estimated duration,
• Other diagnosis and treatment options and the benefits and risks of these options and their possible effects on the patient's health,
• Possible complications,
• The important features of the drugs to be used,
• Possible benefits and risks that may arise in case of rejection,
• Lifestyle recommendations critical to health,
• When necessary, information is given on how to reach medical help on the same subject.

Information is given as simply as possible, without hesitation and doubt, in a way that the patient can understand in accordance with his social and cultural level. In cases where it is obligatory for the healthcare professional who will provide information and medical intervention to be different, information can be provided by another healthcare professional who has the competence to inform, by explaining this situation to the patient. It is essential to inform the patient himself. The patient is verbally informed about the medical intervention by the healthcare professional who will perform the medical intervention. In the event that the patient requests someone else to be informed instead of himself, only the persons who are requested to be informed are informed, provided that this request is recorded in writing with the signature of the person. The patient may also request a second opinion from another physician regarding the same complaint about his/her health status. Except for emergencies, information is given by giving the patient a reasonable time. Information is provided in an appropriate environment and by protecting the privacy of the patient. Information on the cost of the procedure to be performed upon the request of the patient is given by the relevant units of the health service provider. Except for the provisions of the relevant legislation and the measures to be taken by the competent authorities; The person may request that he, his relatives or no one be informed about his or her health status. In this case, the person's decision is taken in writing. The patient can change the request not to provide information at any time and request information to be provided.

3- Selecting and Changing the Health Institution and Personnel

Patient; Provided that the procedures and conditions stipulated by the legislation to which it is subject are complied with, he has the right to choose the health institution and institution and to benefit from the health service provided in the health institution he chooses.

In case of emergency medical intervention is not accepted by the patient, this statement is taken as signed, if he refrains from signing, the situation is recorded in the minutes. The consent form is signed by the healthcare professional who provides the information and will perform the medical intervention.

Consent forms are kept in accordance with archive legislation.

Scope of Consent and Conditions Where Consent is Not Required:

While obtaining consent, it is essential that the patient or his legal representative be informed and enlightened about the subject and results of the medical intervention.

The consent given by the patient also includes the routine procedures that are the continuation of the process required by the medical intervention and can be considered obligatory.

Medical intervention must be within the limits of the consent given by the patient.

In case of medical necessity, which may cause the loss of an organ of the patient or rendering it unable to perform its function, the medical intervention can be extended without seeking consent if the intervention is not extended when the patient is given a medical intervention.

6- Refusing and Stopping Treatment

Except for the cases that are legally obligatory, and the responsibility of the negative consequences that may arise, belongs to the patient; The patient has the right to refuse the treatment planned or being applied to him or to ask for it to be stopped. In this case, the consequences of not applying the treatment should be explained to the patient or his legal representatives or relatives and a written document showing this should be obtained. The use of this right cannot be used against the patient when the patient reapplies to the health institution.

7- Receiving Health Care in a Safe Environment

Everyone has the right to expect and demand to be safe in health institutions and organizations.

All health institutions and organizations are obliged to take the necessary measures to protect and ensure the safety of life and property of patients and their relatives such as visitors and companions.

Provisions of special legislation regarding the custody of detainees and provisions in health institutions and organizations are reserved.

8- Fulfillment of Religious Obligations

Necessary measures are taken to enable patients to freely fulfill their religious obligations within the possibilities of health institutions and organizations.

In order not to cause disruptions in the services of the institution, not to disturb others, and not to interfere in any way with the medical treatment organized and carried out by the personnel, to encourage patients religiously and to support them spiritually. Upon their request, a religious official who is in line with their religious beliefs is invited. For this, appropriate time and place are determined in health institutions and organizations. A religious officer who is in compliance with their religious beliefs is also called for patients who are in agony, whose religious beliefs are known and who are destitute, without the ability to express themselves.

How and when these rights will be exercised and the measures to be taken in this regard are regulated separately in the legislation showing the working procedures and principles of the health institution.

9- Respect and Relaxation

All personnel involved in health services; patients, their relatives and visitors must be friendly, courteous, compassionate and in accordance with the legislation on health services and the provisions of this Regulation.

At every stage of health services, taking into account the patients, their physical and mental conditions, why and how the procedure is done, will be done,

If they are kept on hold, necessary and sufficient information is given about the reasons for their detention.

• In health institutions and organizations, it is worthy of human dignity,
• Providing all necessary hygienic conditions,
• Elimination of noise and all other disturbing factors,
• When necessary, these issues can be requested by the patient.

10- Keeping Visitors and Companions

Acceptance of patient visits is carried out in accordance with the procedures and principles determined by the institution or organization and in a way that does not cause acts and attitudes that will disturb the peace and tranquility of the patients, and necessary measures are taken in this regard.

To assist the patient during examination and treatment; It may be requested to have a companion, subject to the approval of the physician in charge of the treatment, to the extent required by the legislation and institutional facilities and the health status of the patient.

How and when this right will be exercised and the measures to be taken in this regard are regulated separately in the legislation showing the working procedures and principles of the health institution and organization.

11- Right to Application, Complaint and Lawsuit

The patient and those related to the patient have the right to all kinds of applications, complaints and lawsuits within the framework of the legislation in case of violation of the patient's rights.

In case of violation of the patient's rights, a lawsuit may be filed against the institution and organization that employs the personnel, for material or moral damages, or for both material and non-pecuniary damages.

Click on the link below to access the patient rights regulation.

Patient Responsibilities

The patient abides by the following rules while receiving health care:

• Acts in accordance with the rules and practices of the health institution and organization to which it applies, and acts with the awareness of being a part of the diagnosis and treatment team with a participatory approach.
• He/she gives information about his/her complaints, previous illnesses, treatments and medical interventions, current medications, if any, and his/her health as completely and accurately as possible.
• He comes to the control at the times determined by the physician and gives feedback about the course of his treatment.
• Complies with the appointment date and time and notifies the relevant place of changes.
• Respects the rights of patients, other patients and personnel who are given priority according to the relevant legislation.
• Does not engage in verbal and physical attacks on personnel.
• He/she applies to the patient rights unit when he/she thinks that his/her rights have been violated or has problems.